Refund policy

We prioritize hygiene and product safety.

Due to the nature of skincare products, we do not accept returns or exchanges on opened or used products.

Eligible for Return/Exchange

Products are eligible only if:

  • Received damaged

  • Incorrect item delivered

  • Missing items in order

You must notify us within 48 hours of delivery with:

  • Order number

  • Clear unboxing video

  • Product images

Email: support@hopenskin.com

Non-Eligible Items

  • Used products

  • Opened seals

  • Products purchased during clearance sale

  • Requests after 48 hours

Refunds are processed only in the following cases:

  • Damaged product confirmed

  • Order cancelled before dispatch

  • Item unavailable

Refund Process

  • Refunds are initiated within 5–7 business days after approval

  • Amount will be credited to original payment method

  • COD refunds will be processed via bank transfer

Shipping charges are non-refundable.