Shipping Policy

At Hope N Skin, we aim to process, dispatch, and deliver every order as quickly and safely as possible. This Shipping Policy explains our order processing, delivery timelines, shipping charges, tracking, and delivery-related conditions.

Order Processing and Dispatch

Orders are generally processed and dispatched within 24 hours after successful order confirmation.

Orders placed on Sundays, public holidays, or during unusually high-demand periods may require additional processing time.

Prepaid orders will be processed after successful payment confirmation. Cash on Delivery orders may be processed after mobile number or order verification, wherever required.

Estimated Delivery Time

Most orders are delivered within 4–7 business days from the date of dispatch.

Delivery timelines are estimates and may vary depending on:

Customer location and serviceable PIN code
Courier partner availability
Weather conditions or natural disruptions
Public holidays, strikes, or local restrictions
Incorrect or incomplete delivery information
Unexpected courier or logistical delays

Business days do not include Sundays and public holidays.

Shipping Availability

We currently ship to serviceable locations across India. Delivery availability depends on the PIN code and coverage provided by our courier partners.

At present, we do not accept or deliver orders to addresses located in Manipur and Nagaland.

Hope N Skin reserves the right to cancel an order if the delivery PIN code is unavailable, restricted, or not serviceable by our courier partners.

Shipping Charges

Applicable shipping charges, Cash on Delivery charges, or convenience fees will be displayed at checkout before the order is placed.

Free shipping may be available during selected offers, promotional campaigns, or when the order meets the specified minimum purchase value.

Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, email, or another available communication method.

Tracking updates are provided by the assigned courier partner and may take several hours to appear after dispatch.

Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number, and other required information while placing the order.

Please carefully review your delivery details before confirming the order. Hope N Skin will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Address changes may be accepted only before the order has been packed or dispatched. Once an order has been dispatched, changing the delivery address may not be possible.

Delivery Attempts

The courier partner may contact you by phone before or during the delivery attempt. Please ensure that the registered mobile number remains active and accessible.

If the customer is unavailable, the courier partner may attempt delivery again according to its delivery process.

If delivery fails because of customer unavailability, an incorrect address, an unreachable mobile number, refusal to accept the parcel, or failure to pay the applicable Cash on Delivery amount, the order may be returned to Hope N Skin.

Refused or Undelivered Orders

If a dispatched order is refused or returned due to reasons not caused by Hope N Skin, applicable forward shipping, return shipping, Cash on Delivery, handling, or return-to-origin charges may be deducted from any eligible refund.

Hope N Skin may restrict Cash on Delivery or future orders in cases of repeated delivery refusals, fraudulent orders, or repeated failed delivery attempts.

Delayed Orders

While we make every reasonable effort to deliver orders within the estimated timeframe, delays caused by courier partners, weather, natural events, government restrictions, strikes, festivals, high order volumes, or other circumstances beyond our control may occur.

A delayed delivery does not automatically qualify an order for cancellation or compensation after it has already been dispatched.

Damaged or Tampered Packages

If the outer package appears opened, damaged, or tampered with at the time of delivery, please refuse the parcel whenever possible.

If you accept a damaged or tampered package, please record a clear and continuous unboxing video before opening it and contact our support team within 7 days of delivery.

Please retain the product, invoice, shipping label, outer packaging, and all items received until your complaint has been reviewed.

Missing or Incorrect Products

If your order contains a missing, damaged, leaking, or incorrect product, contact us within 7 days of delivery with your order number, photographs, shipping label, and unboxing video, wherever available.

Eligible cases will be handled according to our Return & Exchange Policy.