We prioritize hygiene and product safety.

Due to the nature of skincare products, we do not accept returns or exchanges on opened or used products.

Eligible for Return/Exchange

Products are eligible only if:

• Received damaged
• Incorrect item delivered
• Missing items in order

You must notify us within 48 hours of delivery with:

• Order number
• Clear unboxing video
• Product images

Email: support@hopenskin.com

Non-Eligible Items

• Used products
• Opened seals
• Products purchased during clearance sale
• Requests after 48 hours