Privacy Policy

Last updated: 22 July 2026

This Privacy Policy explains how Hope N Skin collects, uses, stores, shares, and protects your personal information when you visit hopenskin.com, place an order, contact us, subscribe to our communications, or otherwise interact with our products and services.

In this policy, “Hope N Skin”, “we”, “us”, and “our” refer to Hope N Skin. “You” and “your” refer to customers, website visitors, and other individuals interacting with us.

By accessing our website or providing personal information to us, you acknowledge that your information may be collected and used as described in this Privacy Policy, subject to your rights under applicable law.

Information We Collect

The information we collect depends on how you interact with our website and services. It may include:

Information You Provide to Us

• Your name, billing address, shipping address, PIN code, email address, and mobile number
• Order details, products purchased, order value, discounts, and transaction history
• Payment method and payment status
• Account details if you create a customer account
• Information submitted through contact forms, product reviews, surveys, contests, or promotional activities
• Messages, photographs, videos, or documents provided in connection with customer support, returns, refunds, replacements, or delivery complaints
• Product preferences or skin concerns that you voluntarily share with us

Information Collected Automatically

When you browse our website, certain technical and usage information may be collected automatically, including:

• IP address and approximate location
• Browser, device, operating system, and language information
• Pages viewed, links clicked, and products viewed
• Cart, checkout, and purchase activity
• Referring website or advertisement
• Date, time, and duration of website visits
• Cookie identifiers, pixels, and similar technology data

Information Received from Other Sources

We may receive information from service providers involved in operating our website, processing payments, completing orders, delivering parcels, measuring advertising performance, preventing fraud, or providing customer support.

These providers may include Shopify, Shiprocket, Razorpay, logistics and courier partners, communication platforms, analytics providers, and advertising platforms.

How We Use Your Information

We may use your personal information to:

• Process, confirm, dispatch, and deliver your orders
• Verify Cash on Delivery or high-risk orders
• Process payments, refunds, exchanges, and replacements
• Send order confirmation, shipping, tracking, and delivery updates
• Respond to enquiries, complaints, and customer-support requests
• Detect, investigate, and prevent fraud, misuse, or security threats
• Operate, secure, maintain, and improve our website
• Understand customer preferences and improve our products and services
• Measure website traffic, advertising performance, and conversions
• Personalise content, product recommendations, and advertisements
• Send promotional messages where permitted or where you have consented
• Comply with tax, accounting, legal, and regulatory obligations
• Establish, exercise, or defend legal claims

Payments

Payments may be processed through third-party payment providers such as Razorpay or payment services available through our checkout partners.

Payment providers may collect and process information required to complete the transaction, including card, UPI, bank, wallet, billing, authentication, and fraud-prevention information.

Hope N Skin may receive transaction-related information such as payment status, payment reference, amount, payment method, and limited billing details. Payment information is handled according to the payment provider’s own privacy and security practices.

Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to display products, manage orders, and operate our online store.

Shopify may process information about customers and visitors to provide its platform services, maintain security, prevent fraud, provide analytics, and support other enabled Shopify features.

You can learn more about Shopify’s handling of personal information through the Shopify Consumer Privacy Policy .

Shipping and Delivery Partners

To fulfil and deliver your order, we may share necessary information with Shiprocket, iThink Logistics, courier companies, warehouse partners, address verification providers, and other fulfilment providers.

This information may include:

• Customer name
• Shipping address and PIN code
• Mobile number and email address
• Order and parcel details
• Cash on Delivery amount, where applicable
• Delivery instructions and tracking information

Courier partners may contact you through calls, SMS, WhatsApp, or other available channels to complete delivery.

WhatsApp, SMS and Email Communications

We may use your mobile number or email address to send transactional communications, including:

• Order confirmations
• Payment confirmations or payment reminders
• Cash on Delivery verification
• Dispatch, tracking, and delivery updates
• Abandoned-cart or incomplete-checkout reminders
• Return, exchange, or refund updates
• Responses to customer-support requests

Where permitted or where you have provided consent, we may also send information about products, launches, offers, promotions, and recommendations.

You may opt out of promotional emails by using the unsubscribe option included in the message. You may opt out of promotional WhatsApp or SMS messages by replying with words such as “STOP” or by contacting us.

Even after opting out of marketing messages, you may continue to receive necessary transactional communications relating to an active order, payment, refund, or customer-support request.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website and checkout functioning
• Remember your cart and website preferences
• Maintain account and session security
• Understand website traffic and customer behaviour
• Measure advertisement and campaign performance
• Personalise advertisements and website experiences
• Detect fraudulent or suspicious activity

You can manage cookies through your browser settings and, where available, through the cookie-preference tool displayed on our website. Disabling essential cookies may prevent certain website or checkout features from functioning properly.

Analytics and Advertising

We may use analytics and advertising services provided by Shopify, Meta, Google, and other platforms where enabled.

These services may process device identifiers, cookie information, IP address, browsing activity, products viewed, cart events, checkout activity, and purchase information to help us understand performance, measure conversions, prevent fraud, and display relevant advertisements.

We do not sell your personal information for monetary payment. However, limited information may be shared with analytics and advertising partners as described in this policy and subject to your available consent or opt-out choices.

How We Share Personal Information

We may share personal information with:

• Shopify and website-hosting providers
• Checkout and payment-processing providers
• Shipping, warehouse, logistics, and courier partners
• Email, SMS, telephone, and WhatsApp service providers
• Website analytics and advertising platforms
• Fraud prevention, verification, and security providers
• Accountants, auditors, legal advisers, and professional consultants
• Government, regulatory, law-enforcement, or judicial authorities where legally required
• A buyer, investor, or successor in connection with a business transfer, merger, restructuring, or sale

Service providers are permitted to process information only for relevant business purposes and according to their agreements, legal obligations, and privacy practices.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period may depend on whether the information is needed to:

• Complete an order, return, replacement, or refund
• Maintain transaction, tax, GST, and accounting records
• Resolve customer-support requests or disputes
• Prevent fraud and protect website security
• Comply with legal or regulatory requirements
• Establish, exercise, or defend legal claims

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to legal and technical limitations.

Data Security

We use reasonable administrative, technical, and organisational safeguards intended to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure. You should keep your account credentials, OTPs, and payment information confidential.

Hope N Skin will never ask you to share your password, card PIN, UPI PIN, or banking OTP through email, telephone, WhatsApp, or social media.

Data Breaches

If a personal-data breach occurs, we will take reasonable steps to investigate, contain, and address the incident. Where required under applicable law, we may notify affected individuals and the relevant authorities.

International Data Processing

Some service providers used by Hope N Skin may store or process information in countries outside India.

Where information is processed internationally, we will rely on appropriate contractual, technical, organisational, or legal safeguards as required by applicable law.

Your Privacy Rights

Depending on applicable law and the nature of our relationship with you, you may have the right to:

• Ask what personal information we process about you
• Request access to available information about your personal data
• Request correction, completion, or updating of inaccurate information
• Request deletion or erasure of personal information that is no longer required
• Withdraw consent for consent-based processing
• Opt out of promotional communications
• Raise a complaint or grievance regarding our handling of personal information
• Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided under applicable law

Certain requests may be limited where retaining or processing information is required to complete a transaction, prevent fraud, resolve disputes, comply with tax or accounting requirements, or fulfil another legal obligation.

To protect your privacy, we may request reasonable information to verify your identity and confirm that the information relates to you before processing a request.

Withdrawal of Consent

Where we process information based on consent, you may withdraw that consent by contacting us.

Withdrawal will apply to future processing and will not affect processing already carried out before the withdrawal. Withdrawing consent may prevent us from providing services that require the relevant information.

Children’s Privacy

Our website is intended for adults who can legally place an order. Individuals below 18 years of age should use the website and place orders only with the involvement and consent of a parent or legal guardian.

We do not knowingly seek to collect personal information from children without the involvement of a parent or legal guardian. If you believe that a child has provided personal information without appropriate consent, please contact us so that we can review and take appropriate action.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

Hope N Skin is not responsible for the privacy, security, content, or practices of third parties. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, technology, or legal requirements.

The updated policy will be posted on this page with a revised “Last updated” date. Significant changes may also be communicated through the website, email, or another appropriate method.

Privacy Requests and Grievances

To exercise your privacy rights, withdraw consent, or raise a grievance, please contact us using the details below.

Please write “Privacy Request” in the email subject line and include your name, registered mobile number or email address, order number where relevant, and a clear description of your request.

We will review privacy requests and grievances within a reasonable period, subject to identity verification, the nature of the request, and applicable law.